Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-3 business days (Monday to Friday, excluding national holidays) after receiving your order confirmation.
Due to logistical difficulties in making deliveries to certain remote areas, we reserve the right to cancel your order and make such orders subject to additional Terms & Conditions (e.g. requiring a minimum order value).
During holiday or promotional periods (such as Boxing week or Cyber Monday) delivery times can be impacted resulting in delayed shipments. This is due to holiday hours being in effect and significant increases in order volume. Orders placed on, or the day before, a Public Holiday can expect an additional delivery time of a few business days.
Please note that when you order more than one product, your order might arrive in different packages and arrive on different days. You will be notified if your order is shipped in multiple packages when you receive your first order shipment confirmation email.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment confirmation and order tracking
You can track your order by following the link in your Shipment Confirmation email.
If you have not received a Shipment Confirmation email, you can also check the status of your order via the Order Tracker page. Simply enter your order number and email address, then click ‘Track Order’ to open the page displaying your order details.
Customs, duties, and taxes
customers will be responsible for any and all customs, duties and taxes of the destination countries. Please note that the delivery company may require additional payments at the time of delivery. This may include duties and/or customs brokerage fees which the customer is responsible for. Please check your local import laws and regulations prior to placing an order to confirm.
Pommello inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.
International Shipping Policy
International shipping rates, calculated during Checkout, take a number of factors into account, including shipping speed (standard/express), number of items purchased, item weight, and the destination location/region.